Delivery & Returns

Shipping

We are rolling out the MIAH Beauty experience nationwide; now you can enjoy products from the MIAH Beauty Labs nationwide. 

When will my Order Ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds.

Processing takes 1 to 3 business days; then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

 

We offer two shipping speeds, because sometimes you can wait and at other times, you can't.

Standard Free Shipping : 5 - 7 business days (Orders above $75)

Standard Rush Shipping: 3 - 5 business days ($8.99)

*except Hawaii, Alaska and Puerto Rico. 

 

Orders placed after 2pm EST, Mondays to Thursdays begin processing the next business day.

Orders placed Fridays through the Weekend and/or Holidays begin processing the next working day.

 

Returns

Here at MIAH Beauty Labs, the health concerns of our staffs and customers is key, and we encourage our staff and customers to prioritize their health as well.

As we formulate, produce and package our high quality skin health products, your happiness is at the centre of all that we do. We thank you for purchasing from us, and we are committed to ensuring that you are happy with our products and service, therefore our products are made and packed in small batches to ensure optimal integrity and efficacy.

However, due to the global Covid situation, we are not currently accepting returns or exchanges at this time for unused products. We are incredibly sorry and apologize for any inconvenience this may cause. Also, we are unable to offer refunds for products that are used because of hygiene purposes as we are unable to reuse or resell them. If you are having issues with damages/shortages/incorrect item on any of the products in your order, please contact us with your order number, full details of the issue and photographs of all packaging and content at support@miahbeauty.com within 48hours of delivery and we'll do all we can to make things right. Please take note that we are unable to refund all delivery costs.

We want you to love our products and look forward to been MIAH besties for life, we also understand that everyone has unique needs, and so if you are a new friend, we highly encourage you to Begin with our Skin Health Quiz and/Starter Kit (which comes at $0 delivery cost) so you can ensure our products are a good fit for you.

 

Undelivered Packages

If a package is returned to MIAH Beauty Labs due to an incorrect delivery address being provided or the customer not collecting from their postal office, a re-delivery cost will be charged. The costs will follow the prices above. Customers will be contacted via email should a package be returned to us. 

If you provide us with the incorrect name/address details which results in the parcel being lost or stuck in customs we unfortunately cannot accept responsibility for this which may result in you having to place a new order with additional costs therefore we highly recommend you double check your details before submitting your order to us.

Please notify us of any missing parcels within 3 days of delivery for us to take further action. If we are not notified within this time frame - 3days - of any missing parcel it will be assumed to be delivered with no further pending issues.

 

Any more questions?

Do visit our FAQ or reach out to us via email: support@miahbeauty.com